Operations Manager/Supervisor

Job Title: Operations Supervisor

Account: Telco/Telco Sales

Salary: 25,500

Maximum: 35,000

Work location/Set up: Onsite, Makati City, Philippines (Alphaland)

Shift Schedule: GY

Job Description:

General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including: Remote Customer Service: Providing customer service and support via phone, online chat, or text including:

• Call center-based customer support in response to a high volume of low complexity inquiries
• Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries

Distribution Center Customer Service: Performed in a distribution center, product returns/repair center, or field walk-in customer service facility including: