Operations Manager/Supervisor

Overview

The Operations Manager plays a key leadership role in overseeing the daily operations of a ride-hailing business. This includes driver management, service quality, customer satisfaction, operational efficiency, regulatory compliance, and the implementation of strategic initiatives. The Operations Manager ensures smooth, safe, and efficient service delivery while driving continuous improvement across all operational areas.

Key Responsibilities

1. Fleet and Driver Operations
   • Manage the end-to-end lifecycle of driver-partners, including onboarding, training, compliance, and performance monitoring.
   • Ensure drivers comply with safety, service, and regulatory standards.
   • Resolve operational issues and driver-related concerns swiftly and effectively.
2. Service Quality and Customer Experience
   • Oversee service delivery to ensure timely, reliable, and high-quality ride-hailing experiences for users.