Operations Performance Lead

Key Responsibilities

1. Performance Monitoring s Reporting

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  Oversee the reporting and operational discipline of Team Coordinators (TCs) and Team Leads (TLs)
• .Monitor and manage floor attendance, breaks, and productive hours across the Business Development department

• .
  Identify bottom-quartile performers and implement structured corrective action plans in coordination with TCs and TL
• s.Maintain and analyze floor performance reports across sales, QA, and CI metrics, and deriveactionable improvement plan
• s.Support the implementation of new sales and operational strategies in coordination with SMEs,TCs, TLs, and the SalesManage
• r.Facilitate cross-department coordination to ensure smooth execution of sales and fulfillment processe
• s.Actively participate in daily huddles and drive the implementation of action items and strategies discusse
• d.Ensure ...