Operations/ Resort Manager

Job Title: Operations / Resort ManagerJob Summary

The Operations / Resort Manager is responsible for overseeing the daily operations of the resort to ensure excellent guest experience, efficient management of staff, and smooth coordination of all departments. The role requires strong leadership, operational expertise, and proven experience in resort or hospitality management.

Key Responsibilities

• Oversee day-to-day resort operations, including front office, housekeeping, food and beverage, maintenance, and guest services
• Ensure high standards of customer service and guest satisfaction
• Manage, train, and supervise department heads and staff
• Develop and implement operational policies, procedures, and service standards
• Monitor resort performance, budgets, and operational costs
• Handle guest concerns, complaints, and special requests professionally
• Coordinate with marketing and sales teams to support occupanc...