Operations & Scheduling Coordinator

JOB RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

Staff Scheduling & Coverage

• Manage daily and weekly staff schedules across multiple locations
• Monitor staff call-outs, tardiness, and availability changes
• Proactively secure shift coverage when employees call off
• Serve as the primary contact for staff schedule-related issues
• Maintain structured communication channels (e.g., GroupMe)

Client Communication & Issue Resolution

• Answer inbound calls and messages for all locations using provided systems
• Confidently handle client complaints and service issues
• Apply compensation policies consistently (no unauthorized refunds)
• De-escalate difficult client interactions calmly and professionally
• Document issues and resolutions for tracking and reporting
• Reach out to clients to update membership payment details (card on file no longer working)