OPERATIONS SPECIALIST BTSSC-IM

Position Summary: Responsible for the development of the Store Technical Support staff; provides 4th level of support concerning Linux base environments and performs activities associated with identification, prioritization and resolution of reported store problems. Provides information to different areas of IT and might be responsible of 15+ staff teams if business demands it.

Responsibilities

Other duties may be assigned:

• Assigns personnel to various operations and directs their activities as required; reviews and evaluates their work and prepares performance reports.
• Works with the Operational/Development shared service desks and works jointly with other functional areas within IT to resolve technical issues and improve process. Provides assistance with reports and statistics about issues and resolutions achieved.
• Documents resolutions, and provide feedback and maintain responsibility for the optimal development, growth and i...