Operations Specialist

About The Role
Duties & Accountabilities
As part of platform/system support, the individual is required to assist with everyday client queries pertaining to access management, system workflow, technical errors, customization requirements etc.
The successful candidate will need to be able to apply strong technical skills and good business knowledge, together with investigative techniques and problem-solving skills to identify and resolve issues in a timely and high-quality manner.
Direct interaction with OSTTRA Clients globally to resolve technical and non-technical related queries, working in close partnership with our global teams.
Monitor client queries investigate and troubleshoot errors and work with internal groups to provide resolution.
Respond to client requests by providing detailed analysis and feedback.
Work closely with internal teams for system enhancements/escalations.
Participate in internal/external training needs. Educate clients on upcoming prod...