Operations Specialist II

SUMMMARY:
This position is responsible to review accounts for accuracy and resolve bill payment edits of
various levels of complexity. Using multiple systems, the role resolves pre-identified errors in
bills and sends consolidated bills for payment. This role also contacts vendors to manage critical
tasks and requires some direct client communication.
PRIMARY FUNCTIONS AND ESSENTIAL RESPONSIBILITIES:
Coordinate with utilities, clients and vendors.
Contact vendors and/or clients to:
o Retrieve bills late arriving, missing bills not received & accounts without bills
o Verify final billing and obtain all necessary information
o Update or correct mailing addresses
o Provide letters of authorization (LOA)
o Request late fees to be waived, via phone call
o Multiple estimated bills
Searching each account for any payment inconsistencies or errors including, but not limited to:
o Gap edits
o Prior balance edits
Perform critical thinking skills ...