Operations Specialist II/Project Specialist I

OPERATIONS SPECIALIST II SUMMARY:
This position is responsible to review accounts for accuracy and resolve bill payment edits of various levels of complexity. Using multiple systems, the role resolves pre-identified errors in bills and sends consolidated bills for payment. This role also contacts vendors to manage critical tasks and requires some direct client communication.
LOCATION: Mabalacat, Pampanga
Work Set-Up: On-site, Nightshift
PRIMARY FUNCTIONS AND ESSENTIAL RESPONSIBILITIES:
Answer incoming calls from utilities, clients and vendors.
Contact vendors and/or clients to:
Retrieve bills late arriving, missing bills not received & accounts without bills
Verify final billing and obtain all necessary information
Update or correct mailing addresses
Provide letters of authorization (LOA) Request late fees to be waived, via phone call
Multiple estimated bills
Searching each account for any payment inconsistencies or errors including, but not limited ...