Operations Specialist (JPN-ENG)

Essential Job Duties and Responsibilities:

Join our team! We're hiring a Japanese-English bilingual candidate.

Responsible for fulfilling all types of assistance for medical, security and logistical related requests originating through the Assistance Centre from clients and subscribers. Deliver high quality service, through effective case management, bringing swift and accurate resolution to situations presented. Execute cases with high standard customer service and working collaboratively between operations, medical and security specialists.

To provide an empathetic and efficient delivery of the whole range of 24-hour assistance services and general customer service programmes to our members. 

Description:

Service Delivery: