Operations Specialist (Local)

Operations Specialist (Local)

Job Description

Reliable and detail-oriented Operations Specialist to support daily platform operations and coordinate with internal departments.

The role includes handling customer service escalations, monitoring operational issues, and assisting with regulatory and compliance-related tasks.

The ideal candidate should have strong communication skills, problem-solving ability, and experience in online platform operations, customer support, or gaming/e-commerce environments.

Key Responsibilities

• Monitor daily platform operations and identify operational issues
• Handle and follow up customer service escalations and reports
• Assist in investigating platform, payment, or account-related issues
• Prepare operational and incident reports when needed
• Support platform testing, QA checking, and feature validat...