Operations Specialist

About The Job
The primary role is to support various operational functions including customer enrollment, billing validation, reporting, and claims monitoring. This role ensures smooth day-to-day operations and supports product rollouts, process documentation, and interdepartmental coordination. The position may also be assigned small-scale projects aimed at improving operational efficiency and service delivery.

What You'll Do

• Assist in product rollout, pilot preparation, sales management and back-office activities.
• Create, maintain, and validate operational reports related to Value Added Services (VAS) products and services.
• Ensure all product documentation and process maps are current and properly aligned across departments.
• Manage customer enrollment processes with service providers through reporting and documentation.
• Monitor and follow up on claims performance to ensure timely release and processing by service providers....