Operations Supervisor

Operations Team Lead will oversee a team of financial account specialists, ensuring performance excellence, client satisfaction, and smooth day-to-day operations. You will coach, mentor, and drive results while ensuring accuracy and compliance—especially in billing and financial-related processes.

What you’ll do:

• Supervise, develop, and motivate a team of financial specialists
• Monitor KPIs, performance metrics, and daily productivity
• Handle escalations, ensure timely issue resolution, and provide actionable feedback
• Oversee billing-related procedures and ensure accuracy in financial transactions
• Coordinate with cross-functional teams to enhance workflow and performance
• Conduct coaching sessions, performance reviews, and daily huddles
• Ensure team compliance with company and client policies
• Prepare reports and presentations using MS PowerPoint and Excel
• Contribute to cont...