Operations Supervisor

About the role

As an Operations Supervisor at Wipro, you will play a vital role in overseeing the day-to-day operations of our customer service team in our Cebu City office. This position requires strong leadership skills and a commitment to delivering exceptional customer experiences.

What you'll be doing

1. Manage and coordinate the activities of a team of customer service representatives
2. Ensure adherence to company policies, procedures and quality standards
3. Monitor team performance and provide feedback and coaching to drive continuous improvement
4. Identify and resolve customer issues in a timely and effective manner
5. Collaborate with other departments to ensure seamless operations
6. Analyse data and generate reports to track key performance metrics
7. Foster a positive and engaging team culture

What we're looking for

1. Minimum 2 years of experience in a supervisory or team lead role wi...