Operations Supervisor

Job Title: Operations Supervisor
Account: Travel or Hospitality
Salary: 35,000 to 40,000
Work location/Set up: Onsite, IT Park Cebu and Pasay, Philippines (MOA)
Shift Schedule: GY
Job Description:
General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including: Remote Customer Service: Providing customer service and support via phone, online chat, or text including:
•Call center-based customer support in response to a high volume of low complexity inquiries
•Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries Distribution Center Customer Service: Performed in a distribution center, product returns/repair center, or field walk-in customer service facility including:
•Acting as liaison between customers, production and distribution departments rel...