Operations Supervisor - Telco Sales

Job Title

Operations Supervisor

Account

Telco/Telco Sales

Salary

Entry- 25,500
Max- 40,000 (Strictly within the stated budget above but 40,000 offer is subject for SVP approval)

Work location/Set up

Onsite, Makati City, Philippines (Alphaland)

Shift Schedule

GY

Job Description

General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers.

• Remote Customer Service: Providing customer service and support via phone, online chat, or text.
• Call center-based customer support in response to a high volume of low complexity inquiries.
• Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries.
• Distribution Center Customer Service: Performed in a...