Operations support engineer (applications / production)

Overview

Collaborating with our Engineering Manager, our Operations Support Engineer will support and optimize .NET, React, NodeJS, and microservices applications to ensure high availability and performance. The role includes monitoring Azure environments, troubleshooting issues, automating processes, and improving system reliability while working closely with development teams and participating in release readiness and on-call support.

Position Responsibilities

• Provide Level 2 / Level 3 operational support for .NET, React, NodeJS, JavaScript, and Microservices-based applications ensuring high availability and performance.
• Monitor and maintain Microsoft Azure clusters, troubleshoot issues, and optimize cloud resources.
• Apply New Relic and Azure Data Explorer (ADX) to monitor and analyze application performance.
• Perform root cause analysis and resolve incidents promptly to minimize downtime...