Operations Support Engineer (Applications / Production) (Toronto)

Job Overview

Collaborating with our Engineering Manager, our Operations Support Engineer will support and optimize .NET, React, NodeJS, and microservices applications to ensure high availability and performance.

Responsibilities

• Provide Level 2 / Level 3 operational support for .NET, React, NodeJS, JavaScript, and microservices-based applications ensuring high availability and performance.
• Monitor and maintain Microsoft Azure clusters, troubleshoot issues, and optimize cloud resources.
• Apply New Relic and Azure Data Explorer (ADX) to monitor and analyze application performance.
• Perform root‑cause analysis and resolve incidents promptly to minimize downtime.
• Develop and maintain SQL queries for data analysis and operational tasks.
• Demonstrate a proactive approach to identifying problems and create and enhance automation scripts to streamline processes and reduce manual effort.
• Collaborate with deve...