Operations Support Executive (Shift Support Agent)

Job Summary

The Operations Support Executive serves a Shift Support Agent and acts as the first point of contact for our fintech clients via phone calls and other social messaging tools outside of working hours. This role is responsible for answering general inquiries related to our fintech products and services, conducting initial issue triage, and escalating more complex or technical cases to the appropriate internal teams. The ideal candidate is service-minded, detail-oriented, and comfortable working in a fast-paced, B2B environment.

Key Responsibilities

• Provide excellent first-line support to enterprise clients via inbound phone calls
• Support messaging channels (e.g., email, chat) during periods of low call volume as needed
• Deliver accurate and timely information on basic product features, transaction workflows, and account navigation
• Document all client interactions and inquiries in the ticketing system...