Operations Support Executive

Key Responsibilities
Plan and deploy daily manpower resources according to weekly schedules
Coordinate both contractual and ad hoc job schedules as part of the Client Success department
Ensure adherence to internal SOPs and external quality standards (including ISO 9001 QMS)
Handle and resolve customer complaints via phone and email; conduct follow-up service calls or visits to ensure satisfaction
Serve as the Quality Management Representative to maintain ISO compliance
Act as the Single Point of Contact for clients within the assigned zone
Respond to customer enquiries and provide timely resolutions
Execute billing-related activities
Collaborate with Area Managers to meet operational KPIs
Handle administrative tasks alongside other team members
Perform any other related duties as assigned by immediate superior
Key Result Areas (KRAs)
Timely and effective manpower deployment
High customer satisfaction through proper handling of feedback
Comp...