Operations Support Group Manager

11118 Citibank, N.A. Regional Operating Headquarters

Full time Taguig, Metro Manila Operations Specialties Managers

Posted:

June 06, 2026

Location:

Taguig, Metro Manila, Philippines

Job Description

The Operations Support Group Manager is a senior management level position responsible for accomplishing results through the management of a team or department in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes.

Responsibilities:
Design, oversee, and evaluate operative strategies to have efficient processes, improve the customer experience, and reduce losses to the institution
Design strategies that generate improvements
Review processes, procedures, strategy changes, and capacity plans to ensure productivity, inventory control, and turnaround time according to Service Level Agreements (SLAs)
Oversee all policies and procedures are in place to ensure operations run within the highest quality standards, Fraud and Regula...
                

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Job Overview

Job Type: Full time

Location: Taguig, Philippines

Posted: June 06, 2026

Deadline: July 16, 2026