Operations Support Officer

About the role

We are seeking a passionate and dedicated Customer Service Officer to join our team at TRANSPAK SPECIALIZED PACKAGING SDN. BHD. in Kulali, Johor. In this full-time role, you will be responsible for providing exceptional customer service and support to our valued clients. Your role will be instrumental in ensuring customer satisfaction and maintaining strong relationships with our customers.

What you'll be doing

• Respond promptly and professionally to customer inquiries and concerns via phone and email
• Provide accurate and helpful information to customers, addressing their needs and resolving any issues they may have
• Maintain detailed records of customer interactions and follow-up actions
• Collaborate with other departments to ensure seamless customer service experiences
• Identify opportunities to improve customer service processes and make recommendations for enhancement
• Participate in team meetings...