Operations Support (Production Support) Analyst to manage incidents and application support within wealth operations technology - JP915

Position Title: Operations Support Analyst

Line of Business: Operations Technology

Duration: 5 months (until 31 Oct - Possibility of Extension or Conversion)

Location: Downtown Toronto - Hybrid (2 days; 1 day Tuesday, 1 floating day)

Working hours: 8:30 - 4:30

Role Mandate: A Support or Service Delivery Analyst in Business Solutions and Wealth Operations Technology - Systems & Applications would use existing playbook/intake and ServiceNow to manage incidents - plays a critical role in maintaining the stability, accuracy, and availability of wealth management platforms and services. The Analyst responsibilities typically would span from incident management, application support, stakeholder communication, and operational controls.

Role Responsibilities Include (but are not limited to):

Below are the key responsibilities:

1. Incident Management

• Assist to log, categorize, and prioritize incidents using Playbook/Intake...