Operations Support Representative

Summary:

The Operations Support Representative serves as the primary point of contact for patients, ensuring a positive experience by providing excellent customer service during registration and scheduling medical exams, procedures, and tests, including those with demographic collection and insurance registration. This role plays a key part in maintaining accurate patient information, facilitating efficient access to care, and supporting smooth healthcare operations.

Responsibilities:

• Respond to appointment requests, phone calls, emails, and electronic messages.
• Greet patients with professionalism and compassion.
• Register patients for appointments, procedures, or hospital admissions accurately.
• Verify insurance coverage, obtain pre-authorizations, and explain benefits as needed.
• Collect and process co-pays, deductibles, and other financial responsibilities.
• Schedule, reschedule, and confirm appointments using the...