Operations Support Specialist (Bilingual)

Elevate your career with LeverageTek as a Bilingual Operations Support Specialist in the Financial Services industry. This full-time hybrid position combines operational duties with customer service excellence in both English and French.

In this role, you will provide essential support for critical systems, working primarily with external stakeholders to ensure efficient operations. Your responsibilities include incident management, system monitoring, and process documentation, all aimed at enhancing service delivery. This position requires availability for 24/7 operational duties and an engaging approach towards customer service.

Key Responsibilities:
• Manage system monitoring and respond to incidents
• Facilitate communication among internal and external stakeholders
• Document processes to improve operational efficiency
• Maintain strong relationships with service partners
• Support the Incident Manager during escalated issues...