Operations Support Specialist (Santiago)

Responsibilities

• Provide Customer Support to Contracted Tutors
• Account Setup
• Specific Student Opportunities or Assignments
• Tutoring Products
• Technical Issues
• Scheduling Conflicts
• Payment and Payroll
• Provide guidance and assistance to tutors about
• Resolve Technical Issues for both Instructors and Students
• Assist customers and tutors in real time on chat and video with technical issues
• Follow process to submit to engineering if the issue cannot be resolved immediately
• Support and Audit Tutoring Sessions
• Monitor live online classes
• Assist instructors on starting and ending class sessions
• Provide Insights for School System Partners
• Handle complaints, provide appropriate solutions and alternatives
• Measure quality inputs, such as compliance to client-defined requirements, tutor preparedness, and platform ease of use
• Addre...