Br
Posted:
June 16, 2026
Location:
India, karnataka, India
Job Description
JOB DESCRIPTION
The Team Lead leads a functional team of Care and/or Collections associates that support various channels of card member inquiries. As a Team Lead, they ensure proper procedures are completed and respond to requests are accurate to minimize regulatory and procedural compliance risk. The Team Lead ensures that Client SLAs and productivity goals are met and may resolve requests requiring elevated security and ensures that associates have positive interactions with customers. In addition, this role is responsible for delivering against a number of KPIs inclusive of both production and quality metrics. The Team Lead communicates gaps with processes to the Manager along with participa...
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Job Summary
JOB SUMMARY SECTIONThe Team Lead leads a functional team of Care and/or Collections associates that support various channels of card member inquiries. As a Team Lead, they ensure proper procedures are completed and respond to requests are accurate to minimize regulatory and procedural compliance risk. The Team Lead ensures that Client SLAs and productivity goals are met and may resolve requests requiring elevated security and ensures that associates have positive interactions with customers. In addition, this role is responsible for delivering against a number of KPIs inclusive of both production and quality metrics. The Team Lead communicates gaps with processes to the Manager along with participa...
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Job Type:
Full-time
Location:
India, India
Posted:
June 16, 2026
Deadline:
July 26, 2026