Operations Team Lead

We’re looking for an Operations Lead to bring structure, clarity, and efficiency across key company processes — Payments, PSP, Support, and Anti-Fraud.
 Your mission is to unify these directions under one operational system, ensuring transparency, measurable impact, and consistent communication across teams

Requirements

📋 Your daily adventures

• Build and manage unified processes across Payments, PSP, Support, and Anti-Fraud;
• Create a single operational entry point inside the company;
• Set up transparent reporting for each department — clear metrics, influence, and progress visibility;
• Implement service management models in Support: escalation flow, SLAs, review cadence;
• Digitize operational plans and establish predictable, measurable control over ongoing processes;
• Identify inefficiencies affecting payment conversion, traffic volume,...