Operations Team Leader

, Permanent Position: Operations Team Leader Company Overview: RayaCX is a leading customer experience management company based in Alexandria, Egypt. We provide innovative solutions and services to help our clients deliver exceptional customer experiences and drive business growth. Job Overview: As an Operations Team Leader, you will be responsible for managing a team of operations specialists and ensuring the smooth and efficient operation of our services. You will oversee daily operations, monitor team performance, and implement process improvements to enhance our service delivery. Key Responsibilities: 1. Manage and lead a team of operations specialists, providing guidance, coaching, and support to ensure high performance and productivity. 2. Monitor team performance and provide regular feedback and performance evaluations to team members. 3. Develop and implement processes and procedures to improve the efficiency and effectiveness of our services. 4. Collaborate with other departme...