Operations Team Leader

Summary

Responsible for hiring, training, retaining and developing their respective team members. Responsible to lead the effective and profitable results for their team. Administers company policies, best practices and standard operating procedures to facilitate performance that exceeds client expectations. Provides the thought leadership and innovation necessary for continuous improvement while ensuring a positive work environment. Active role model demonstrating pride and ownership as a leader of the organization.

Qualifications

• 2-3 years' experience as Team Manager/Supervisor in a BPO Industry.

Essential Duties & Responsibilities:

• Hire the right people, effectively set expectations, identify behaviors and coach employees to be outstanding performers.
• Identify and reinforce positive behaviors through formal and informal reward and recognition.
• Execute corporate, regional and local business imperatives to optimi...