OPERATIONS TECHNICIAN

**Job Description**



**Position Summary:**

Provides second level support for AutoZone Store Technical Support concerning store system issues. Handles problems of a sensitive nature or that require extensive research to resolve. Provides phone resolution, hardware replacement and dispatch of on-site technician if necessary.



**Job Responsibilities- Other duties may be assigned:**

• Provides phone resolution, troubleshoot, configures, and verify operation status of devices, and store specific system.

• Handles problems of sensitive nature or requiring extensive research to resolve.

• Follows documented escalation procedures when needed and thoroughly document all activities in tickets.

• Provide superior service through fast and prompt interaction with other groups of support.



**Skills and Requirements:**

• Level of formal education: A high school diploma or equival...