Operator - Guest Communication Center

Working alongside the Director of Reservations and Guest Experience at The Peninsula Beverly Hills, we are seeking an Operator who possesses a genuine warmth and sense of hospitality.

 
• Work for an award-winning luxury hotel group
• Learn and grow within a diverse multi-outlet property
• Exceptional benefits package

Key Accountabilities

• Utilize our hotel's online chat system to respond to guest inquiries, including those related to food orders, room reservations, spa appointments, and other services.
• Answer all incoming calls promptly, in an attentive, courteous, and efficient manner.
• Direct incoming calls to appropriate departments.

General Requirements

• Strong communication skills while remaining positive, organized, and professional
• An open and flexible schedule ( shift start times will be staggered) with the ability to work on the weekends and holidays 
• Experience in customer servic...