Ophthalmic Customer Experience Representative

Become an Ophthalmic Customer Experience Representative at EssilorLuxottica, ensuring outstanding service and technical support for customers. Work full-time Monday through Friday in a dynamic environment.
Your role will involve answering customer product inquiries and effectively managing communication related to order changes. With a focus on detail and problem-solving, you will closely collaborate with sales to ensure a seamless service experience. You'll be responsible for maintaining customer files and monitoring order statuses while engaging in proactive follow-ups.
Key Responsibilities:
• Address customer questions regarding Essilor products
• Inform clients of order adjustments or delays
• Advise on alternative products as necessary
• Conduct timely follow-ups on service-related changes
• Generate and manage service-level reports
Requirements:
• High school diploma required
• 3 to 5 years of related experience
• Familiarity with Microsoft Office...