Job Description
Job Summary
The IT Manager plays a pivotal role in overseeing the technology infrastructure and ensuring seamless IT operations in a fast-paced Business Process Outsourcing (BPO) environment. This individual will lead a team of IT professionals to maintain and enhance the companys IT systems, provide technical support, manage cybersecurity, and ensure compliance with industry standards. The IT Manager is also responsible for implementing scalable solutions to support the companys growth and ensure high availability of IT services.
Key Responsibilities
1. IT Operations Management
Oversee daily IT operations to ensure system reliability, performance, and uptime in line with SLA requirements.
Manage and maintain hardware, software, and network infrastructure, including servers, switches, firewalls, and workstations.
Monitor and opti...
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