OPS Excellence Analyst

Support the Ops Excellence initiative by conducting business analyses, standardizing processes, supporting training quality, and building tools for operational efficiency. This role plays a key part in improving process discipline, team performance, and issue resolution across the operations network.
RESPONSIBILITIES

• Process & Training Optimization
• Support finalization of SOPs and JI manuals including formatting, versioning, and templates.
• Track and follow up on field training schedules, employee attendance, and test results.
• Audit trainers to ensure delivery quality of JI sessions and adherence to methodology.
• Consolidate operations team feedback and support JI optimization roadmap.
• Operational Excellence Tools & Reporting
• Develop dashboards to monitor training scores, audit results, and operational KPIs.
• Track process compliance, people readiness, and performance delivery metrics.
• Conduct root cause an...