Ops Manager

About the Role

As part of our continued growth, we are expanding our team in addition to our existing property management operations and are seeking a highly capable and driven leader to oversee estate management portfolios and guide teams toward operational excellence. This role is ideal for someone with strong industry expertise, leadership confidence, and the ability to manage complex stakeholder environments.

Key Responsibilities

• Lead, guide, and motivate a team to consistently exceed client KPIs and operational targets across multiple estates.
• Apply deep expertise in BMSMA regulations and estate management legal compliance to ensure all operations meet statutory requirements.
• Expertly conduct and manage AGMs, Council Meetings, and high-level stakeholder communications.
• Independently resolve complex, sensitive, and politically nuanced client issues.
• Oversee major projects such as R&R works and Lift Modernizati...