Ops Spec: Service Delivery Specialist

BCXP

Full-time Midrand, IGauteng Other-General

Posted:

February 28, 2026

Location:

Midrand, IGauteng, South-Africa

Job Description

Business unit, Department, Reporting  
Business Unit
Operate PaaS and SaaS
Department
AMS Outsource
Job grade/level
S6
Core Description  
Responsible for managing the lifecycle of problems and escalations to minimize the impact of incidents and prevent recurrence. This role ensures effective root cause analysis, timely resolution of critical issues, and strong communication with stakeholders while maintaining compliance with ITIL processes and organizational standards. 
Key Deliverables / Primary Functions  
Identify, document, and manage problems and escalations from both business and IT perspectives. 
Investigate and diagnose root causes of incidents and problems, coordinating with technical teams for resolution. 
Analyse incident and problem data to identify trends and implement preventive measures. 
Ensure all problems and escalations are tracked and managed according to ...
                

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Job Overview

Job Type: Full-time

Location: Midrand, South-Africa

Posted: February 28, 2026

Deadline: April 09, 2026