Ops Spec: SOX, Project

Business unit, Department, Reporting

Core Description

To manage projects, resolve incidents and problems, and ensure compliance with SOX requirements. This role combines project delivery, IT problem management, and audit support to maintain operational efficiency and regulatory adherence.

Key Deliverables / Primary Functions

Incident & Problem Management

• Identify, document, and investigate incidents and problems from both business and IT perspectives.
• Diagnose root causes and coordinate technical teams to implement fixes and workarounds.
• Analyze incident and problem data to identify trends and prevent recurrence.
• Maintain JIRA administration and ensure adherence to established processes.
• Communicate status updates to stakeholders and escalate critical issues when nece...