Ops Specialist (French), APEx

This is a non-virtual, full-time, permanent position based in Costa Rica and does not offer relocation benefits. Job applicants must be located and legally authorized to work in Costa Rica to be eligible for consideration.
The APEx Operations Specialist supports the operations team in delivering exceptional product and service experiences for AMXL orders.
This role is responsible for proactively identifying and resolving delivery defects, responding to escalations in a timely manner, and always working backwards from the customer. The role also requires direct outbound calls to customers to communicate solutions for identified delivery issues.
This position requires on site support 5/5 and it is located in SJO11.

Key job responsibilities
Take ownership of emerging issues that impact customers and business stakeholders, drive resolution, and recommend ways to prevent similar issues in the future.
Proactively monitor and resolve delivery defects for schedul...