Ops Specialist: Systems Engineer

Business unit, Department, Reporting

Core Description

To manage and support customers environment with technical solutions and provide general, 2nd and 3rd level technical support on customer systems. Install, monitor, test, maintain cloud and client infrastructure solutions. To provide specialised technical, preventative and proactive support (technology specific).

Key Deliverables / Primary Functions

• Perform root cause analysis and troubleshooting across systems to resolve incidents, addressing problems to satisfy installation requests, whether simple or complex, in diverse environments.
• Take ownership of Incidents and Service Requests until resolution, providing continuous feedback and liaising with clients at all levels, including VIPs and external res...