Ops Specialist: Systems Engineer

Business unit, Department, Reporting Business Unit Operate Managed Services Cloud Department Digital Workspace Services Job grade S6

Core Description

To manage and support customers environment with technical solutions and provide general, 2 nd and 3 rd level technical support on customer systems. Install, monitor, test, maintain cloud and client infrastructure solutions. To provide specialised technical, preventative and proactive support (technology specific). Key Deliverables / Primary Functions Perform root cause analysis and troubleshooting across systems to resolve incidents, addressing problems to satisfy installation requests, whether simple or complex, in diverse environments. Take ownership of Incidents and Service Requests until resolution, providing continuous feedback and liaising with clients at all levels, including VIPs and external resources (3rd Party Management). Build relationships with customers to improve and provide world-class support. Identify ...