Ops Support Engineer

Roles and Responsibilities:

1. EDR Server Operations & Maintenance

• Maintain and operate Carbon Black (CB) EDR servers hosted on RHEL 8.
• Perform scheduled maintenance tasks on Operating System (OS), databases and application (CB) level, including patching, health checks, backups, and service restarts under approved change windows.
• Validate and maintain EDR server application services (web console, CB backend
  services, Solr, PostgreSQL) and log forwarding services (NXLog, CB event forwarder) to the clients Log Collector.
• Monitor and clear stale services, queues, or indexing issues.
• Manual review of system, security and audit logs of OS, database and application which are not forwarded to the Boards designated plant log collection server
• Engage OEM to provide troubleshooting solution under software license support, provide professional services for both hardware and software related configurati...