Ops Support Rep Shipment Resolution

Hours:

Monday to Friday 2:00 pm to 8:00 pm – 30 Hours per week Location:

1680 Victoria St N, Kitchener, ON N2B 3E5 Salary:

$21.56/hour Position:

Support Representative, Shipment Resolution – responsible for resolving problem and return shipments within the assigned terminal in collaboration with internal and external stakeholders. Responsibilities: Contact customers or colleagues to obtain and enter package information or resolve delivery issues Scan, sort, and reorganize undelivered freight and process freight damages Prepare packages for redelivery (tracking data, labels, repackaging, etc.) Inspect damaged packages Use computer applications (e.g., Salesforce) to track completed customer shipments and review and close case logs Audit arrivals and communicate any delays to the Unit Manager and Regional Retail Manager Qualifications: 3 months experience in customer service Skills: Operations Management Operations Planning Operations Procedures Shippin...