OPTEL Technical Support Specialist Role

Join the OPTEL family as a Technical Support Specialist and provide expert guidance on serialization solutions. Engage directly with customers and field teams to troubleshoot hardware and software effectively.
In this role, you will be responsible for managing customer issues and ensuring seamless operation of systems. Your role encompasses working closely with Field Technicians to integrate Optel systems while documenting all aspects of troubleshooting. Strong communication skills and an understanding of software validation principles will enhance your contributions.
Key Responsibilities:
• Assist in the integration and fine-tuning of systems
• Responsible for troubleshooting and support of hardware
• Document all customer interactions in detail
• Collaborate with teams to improve system performance
• Ensure proper functioning of configuration settings
Requirements:
• DEC in engineering or related areas
• Experience in application support
• Bilingual i...