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Optical Assistant/Customer Rebook Adviser – Monday to Friday – Work from Home - Hybrid
Network Open
Full Time, Permanent
United Kingdom, United Kingdom
Information and Record Clerks
Posted:
January 30, 2026
Location:
United Kingdom, United Kingdom, United Kingdom
Job Description
Optical Assistant/Customer Rebook Adviser – Monday to Friday – Work from Home - Hybrid
My Client a leading Optical and Audiology Domiciliary Company is looking for a proactive and empathetic Customer Rebook Advisor to join their outbound rebook team, this is a Hybrid role so you will be working from home, it is important you do have good optical knowledge. In the role, you’ll be contacting customers nationwide who are due or overdue their routine sight tests. This includes those typically at the 12-month mark as well as those who may have chosen or needed to wait longer, up to 18–24 months.
Your understanding of optical care will be key in helping customers appreciate the importance of regular sight tests and encouraging them to stay engaged with their care plans. You’ll manage your own call diary, making over 100 outbound calls per day with the goal of booking 30–40 appointments.
This is a fantastic opportunity to use your optical knowledge in ...
My Client a leading Optical and Audiology Domiciliary Company is looking for a proactive and empathetic Customer Rebook Advisor to join their outbound rebook team, this is a Hybrid role so you will be working from home, it is important you do have good optical knowledge. In the role, you’ll be contacting customers nationwide who are due or overdue their routine sight tests. This includes those typically at the 12-month mark as well as those who may have chosen or needed to wait longer, up to 18–24 months.
Your understanding of optical care will be key in helping customers appreciate the importance of regular sight tests and encouraging them to stay engaged with their care plans. You’ll manage your own call diary, making over 100 outbound calls per day with the goal of booking 30–40 appointments.
This is a fantastic opportunity to use your optical knowledge in ...
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Submit your application for the Optical Assistant/Customer Rebook Adviser – Monday to Friday – Work from Home - Hybrid position at Network Open.
Apply Now Save for LaterJob Overview
Job Type:
Full Time, Permanent
Location:
United Kingdom, United Kingdom
Posted:
January 30, 2026
Deadline:
March 11, 2026