Optical Network Support Specialist

Care comprises the support of customers (in line with contractual service agreements) and internal Nokia stakeholders in pre- and post-sales activities with technical and non-technical topics, including first level contact with customers for software and hardware incidents or requests. Ensures readiness of service delivery and covers the provision of recommendations to product houses on design for serviceability aspects. Contains escalation of key issues to appropriate functions.

This position is part of the Nokia Network Infrastructure, Services, Care Delivery team in Wellington, New Zealand and will be providing Level 2 Technical Support services for Optical Networks (Includes Network Elements as well as Network Management Systems) to customers across Oceania (Australia, New Zealand and Pacific Islands).

The primary (but not complete) focus will be on our Optical Networks Product portfolio which include the 1830PSS / 1830PSSnX and Wavesuite systems. 

The role req...