Optima customer success manager - totalcare

Optima Customer Success Manager - Total Care

Location: Remote Home Office

Reports to: VP, Customer Success

The Opportunity

Optima Consulting is seeking a strategic, customer focused Customer Success Manager Total Care to lead and continuously evolve our Application Management Services AMS program, Optima Total Care. This role is responsible for delivering proactive support for enterprise platforms including SAP, Open Text and Custom Certified SAP-On Adds ensuring reliability, optimization, and long-term customer success.

The ideal candidate combines strong customer success leadership, operational discipline, and a modern service delivery mindset. This leader will leverage data, automation, and AI enabled tools where appropriate to improve support efficiency, reduce recurring incidents, and enhance customer outcomes.

If you thrive in a fast-paced consulting environment and are passionate about delivering exceptional service while ...