Optometric Communication Manager - Greenwood, IN

A boutique eyecare practice is seeking a dedicated Patient Communication Manager to join its dynamic Patient Experience team. As the first point of contact for patients and families, this role is essential in ensuring a warm, professional, and helpful experience with every phone call.

Patient Communication Manager:

The Patient Communication Manager leads a dedicated call center team in the eye care field, ensuring every patient call is handled professionally and with care. This upbeat leader focuses on coaching staff, optimizing appointment scheduling, and maintaining high service standards. Eye care experience is required, along with a commitment to delivering an outstanding patient experience in a collaborative, fast-paced environment.

Key Responsibilities:

• Oversee daily operations of a high-energy inbound call center dedicated to exceptional patient service
• Lead, coach, and motivate the Patient Communications team to provide friendly, pr...