Job Description
An Oracle Fusion CX professional is responsible for implementing, configuring, customizing, and supporting Oracle Cloud Customer Experience solutions to help organizations improve customer engagement, streamline CRM processes, and deliver personalized experiences across sales, service, marketing, and commerce.
Key Responsibilities
Requirements & Solution Design
Lead discovery workshops and capture business requirements from stakeholders.
Translate functional needs into Oracle CX solution designs and detailed configuration plans.
Map business processes and identify opportunities to optimize customer journeys using CX Cloud modules (Sales, Service, Marketing, CPQ).
Implementation & Configuration
Configure and customize Oracle Fusion Cloud CX modules (Sales Cloud, Service Cloud, Marketing Cloud, Commerce/CPQ, CDM).
Use tools/features such as Redwood UI, scripting (Groovy, JavaScript), APIs (REST/SOAP), Visual Builder, and DCS wher...
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