Oracle Fusion ERP Expert- Finance

**Job Description**



As a member of the Support organization, our focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as technical inquiries regarding the use of and troubleshooting for our Electronic Support Services. We are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.




As a Principal Support Engineer, we will offer strategic technical support to assure the highest level of customer satisfaction. A main focus is to create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues. We are expected to be an expert member of the technical problem solving/problem avoidance team, routin...